Damco is part of the Maersk Group.
Damco is recruiting to fill the position below:
Job Title: Customer Service Executive
- Active participation in the company growth strategy
- Ability to link client needs with Damco’s solutions portfolio
- Knowledge of the freight forwarding industry
- Ensure all targets are met and performance indicators are measured
- Ensure the team Update fields in TrakIT in a timely and correct manner.
- Organize KPI review meetings with Airfreight CHB team and flag improvement plans thru WILO sessions.
- Maintain and enhance close working relationships with CS, Sales, finance teams and govt. authorities.
- Ensure operational excellence and coordination
- Ensure pro-active communication internally and externally.
- Ensure all issues affecting Damco are addressed within Organization as deemed required.
- Confirm and verify declarations before assessment customs duty amount and HS code (s) used.
- Advice and guide CS on queries encountered during verification/examination and discuss/agree on a workable solution to be advised to clients.
- Ensure Damco delivers the product sold to customers.
- Support CS documentation in opening and closing of files in due time.
- Coordinate handling of file between departments and ensure file is handled in a timely manner
- Manage the cost reduction plan in compliance to company policy without implications for any delays.
- Manage written correspondence between OPS department and CS Units on daily updates on CHB progress.
- Follow up on cargo delivery status.
- Ensure final documents are returned to documentations for invoices to be raised timely.
- Monitor and manage goods delivered from the airport are received in good condition to avoid exposures.
Who we are looking for:
- A Degree in business management, social sciences or equivalent is desirable.
- Minimum 2 year logistics operations experience will be an added advantage.
- Excellent communicator, persuasive and enjoy solving problems.
- Ability to work in a team.
- Proficient in English as well as relevant local languages (verbal and written).
- Minimum 3 year of experience in customer service department for a fast-paced service company.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 9th December, 2016.
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