Mutual Benefits Assurance Plc Recruitment

Filed in Jobs by on April 10, 2019 0 Comments

Today, MUTUAL is a leading brand in the Nigerian Insurance industry and well-capitalized with a team of highly trained professionals, a respectable Board and access to the International Insurance Market.

We are recruiting to fill the vacant position below:

  1. Job Title: Front Desk/Customer Service Intern

Location: Ilupeju, Lagos

Roles and Responsibilities

  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Work with customer service manager to ensure excellent customer service is being delivered.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up customer requests in a timely manner.
  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Maintains security by following procedures; monitoring attendance logbook
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.
  • Perform other tasks as assigned by your supervisor/Manager


  • Only OND qualification or Pre-NYSC candidate is required
  • 0-2 year customer service experience is required.

Skills and Attributes:

  • Willingness to learn, develop, and contribute
  • Exceptional customer service skills
  • Flexible and adaptable in response to changing circumstances and a fast-paced environment
  • Excellent oral and written communication skills
  • Proficient with Microsoft Office products including Excel, PowerPoint, and Outlook.

Application Deadline: Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

: Candidate should be resident of Lagos State.

  1. Job Title: Insurance Underwriter

Location: Abuja
Job Type: Full-time

Job Purpose

  • Ensure quality underwriting and claims management for all classes of general insurance, prompt and error-free documentation of policies to achieve superior customer service delivery.

Duties & Responsibilities

  • Analyse risk in Insurance proposals, determine policy terms and calculate premiums
  • Issue policy documents and renewal endorsement to clients / brokers
  • Undertake Risk Evaluation analysis; pricing and Underwriting
  • Ensure Full compliance to Underwriting Guidelines/Standard Operating Procedures
  • Prepare and deliver policy deliverables (i.e. policy documents, endorsements, Certificates, Warranties and Clauses as well as Debit and Credit Notes to Clients/Brokers
  • Generation of Reports for Regular review and reconciliation ensuring completeness and accuracy
  • Experience based risk pricing in order to achieve profitable underwriting results
  • Regular monitoring of the risk exposures viz a viz the Company’s risk appetite and retention for each business portfolio
  • Issue and forward renewal notices to clients/brokers
  • Carry out pre-loss physical inspection of the subject matter of insurance proposed for insurance cover and conduct on the spot inspections of motor accidents
  • Attend to clients enquiries/requests and escalate critical issues to the Unit/ Confederal Head
  • Prepare policy documents for new businesses and pass to line manager for review and approval
  • Draft letters to clients for review and approval by line manager
  • Raise and follow up on cheque requisitions for various payments – co insurers, commissions, claims, loss adjusters etc
  • Provide input into preparation of various reports weekly, monthly and adhoc reports
  • Allocate policy numbers to new businesses
  • Assist in computing additional/return premiums due as a result of alterations
  • Collate bid documents to be reviewed by the Unit head / team lead
  • Assist in collating, sorting and separating about-to-lapse files from those still in force to determine those needing notice
  • Market company`s products and services
  • Provide effective technical back up support to the marketers in order to deliver a pleasant customer experience and professional risk management advisory services
  • Upload of vehicles into Nigerian Insurance Industry Database (NIID).


  • First degree (Minimum of Second Class Upper degree) in related field
  • Master”s degree is an added advantage
  • Candidate must be a Associate of CIIN
  • Minimum of 5 years’ relevant experience in general insurance underwriting and claims management.
  • Degree in Insurance and its related discipline will be an added advantage.


  • Excellent knowledge of NAICOM guidelines and methodologies for achieving compliance
  • Demonstrable understanding of the underwriting concepts, principles, practices, and procedures
  • Proven Insurance Underwriting Skills
  • Confident decision making skills
  • Excellent knowledge of insurance policies
  • Proven numeracy and statistical skills
  • Strong analytical and quantitative skills
  • Excellent negotiation and interpersonal skills
  • Proficiency in the use of Microsoft Office applications
  • Excellent verbal and written communication skills
  • Exceptional leadership skills.

Application Deadline: Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Candidate must be resident of Abuja, Nigeria.

  1. Job Title: Software Developer

Location: Ilupeju, Lagos
Job type: Full-time
Reporting to: Head, ICT

Job Descriptions

  • As a Software Developer on our team you’ll be a critical player contributing to the success of our Software systems/database design, installation, testing and maintenance.
  • You’ll work closely with internal stakeholders to understand requirements and implement those changes using C++, Java, JavaScript, PHP and frameworks/systems (e.g. AngularJS, Git) and other tools utilizing MySQL Server Databases.
  • This is a great opportunity for someone interested in learning about and supporting a variety of enterprise applications as we innovate.

Job Responsibilities

  • Work with the Head, ICT and other developers in delivering on the technical goals and designs of projects including the design of algorithms and flowcharts
  • Integrate software components and third-party programs
  • Verify and deploy programs and systems
  • Troubleshoot, debug and upgrade existing software
  • Gather and evaluate user feedback
  • Recommend and execute improvements

Create technical documentation for reference and reporting:

  • Provide subject-matter expertise, customer advocacy, and analysis through all phases of the  development life-cycle
  • Develop, Implement, and Support software products and solutions that integrate with in-house and third-party systems
  • Aid relevant functional teams by identifying requirements and improvements to architectural design of new/existing applications
  • Provide support to internal stakeholders in the conversion of individual client business requirements into software functionality
  • Deliver and document complete, tested, and high quality code while ensuring sound design, process and quality practices are followed based on specifications
  • Build strong working relationships with cross-functional groups and communicate clearly and effectively with stakeholders
  • Periodic support in the evaluation, implementation and documentation of new software development
  • Contribute to creation and/or documentation of software development processes, practices and operations to ensure reproducible development and high quality
  • Communicate effectively well with internal/external parties

Job Requirements:

  • Bachelor’s Degree/HND in Computer Science, Engineering or a related field
  • Industry experience in Insurance or Financial Services is an Advantage.
  • Knowledge of Secure Software Development Methodologies
  • Minimum of 2 years of programming experience with Windows .NET framework, C#, Java, Python,PHP, VB, PLSQL, TSQL. etc.
  • Practical experience with AJAX, J query, ANGULAR JS, JavaScript CSS, MVC 4 or 5, HTML 5, C++, Perl, Bash Scripts.
  • Knowledge of SOAP, REST, Web Services, DLLs etc.
  • Experience working with Databases such as MySQL, Microsoft SQL Server, Oracle Database 11g, 12. and Object-Relational Mapping (ORM) frameworks (e.g. Hibernate)
  • Mobile development experience on Android and IOS.
  • Experience working with Web servers IIS, Apache, WebLogic etc.
  • Practical experience of development with an Enterprise Service Bus (ESB).
  • Experience in insurance software developments will be an advantage
  • Certification in Microsoft and Oracle
  • Ability to learn new languages and technologies
  • Excellent communication skills
  • Resourcefulness and troubleshooting aptitude
  • Open to new ideas and methods and interest in technology trends to support modernization while ensuring reproducible development and high quality
  • High integrity and honesty, promoting trust in all actions

Additional Information

  • Open to new ideas and methods and interest in technology trends to support modernization while ensuring reproducible development and high quality
  • High integrity and honesty, promoting trust in all actions

Application Deadline: Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

  1. Job Title: Personal Assistant to the Managing Director

Location: Ilupeju, Lagos

Job Description

  • The job exists to provide administrative, strategic, research, operational and executive support services to the office of the Managing Director.

Job Responsibilies

  • Manage and maintain the MD’s diary
  • Respond to emails as much as possible, dealing with appointments, requiring Bio or photos etc.
  • Conduct weekly diary meetings with the MD to discuss upcoming engagements, invitations and other requests.
  • Schedule on behalf of the MD meetings between him and his direct reports and the committees and groups to which he is a member.
  • Coordinate travel and accommodation requirements in connection with others and ensure arrangements in place for the MD match his requirements.
  • Filter emails, general information, queries, correspondence, phone calls and invitations to the MD by redirecting or taking forward such contact as appropriate.
  • Ensure the MD is fully briefed on, or prepared for, any engagements he is involved in. Keep and maintain an accurate record of papers and electronic correspondence on behalf of the MD.
  • Prepare correspondence on behalf of the MD, including the drafting of general replies.
  • Provide an effective documentation system using best practice model; and maintain data base for valuable business contacts.
  • Prepare professional presentation slides and documents and delivers papers for MD.
  • Provide research findings and intelligence to MD.
  • Assists the MD with speech preparation, general email communication to staff, other routine correspondence, etc.
  • Manage other assignment as directed by the MD


  • Bachelor’s Degree or HND in Business Administration, Secretarial study or related field.
  • A minimum of 5-7 years PA/secretarial experience at C-Suit or senior level
  • A recognized professional qualification and knowledge of insurance will be an added advantage.
  • High proficiency in the use MS Office, Advanced Excel and PowerPoint)
  • Excellent communication skills both verbal and written
  • Professional telephone manner
  • High confidentiality, integrity and Accountability
  • Highly professional and well presented
  • Flexible and mature approach with ability to work unsupervised
  • Bright, confident personality

Application Deadline: Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

  1. Job Title: Internal Auditor

Location: Lagos
Job type: Full-time

Job Description

  • This role is responsible for conducting and reporting on scheduled audits, key control testing, investigations and departmental projects
  • Assignments range from planning to execution of technical, compliance, financial and operational audits.
  • He/She is responsible for fulfilling professional and organization responsibilities as outlined in the Internal Audit Charter, IIA code for the professional practice of Internal Auditing, NAICOM regulations and guidelines and other regulatory guidelines

Key Result Areas-Job Output
Internal Audit Strategy and planning:

  • Implements Internal Audit strategy in alignment with the Corporate strategy
  • Promotes an atmosphere that allow for independence, objectivity and excellence
  • Assists in and contributes to the development and planning of the Annual Risk Assessment by identifying, assessing, and recommending solutions to key business risks. Communicates with management to identify key business risks, assesses those risks, and assists in updating the comprehensive internal audit plan.
  • Supports the Head, Internal Audit in design and implementation of an effective internal audit plan to review businesses activities around the operations of the Company and ensures timely reporting for management decision making.

Audit Execution:

  • Evaluates the design and operating effectiveness of the system of internal controls
  • Evaluates adherence to established policies and procedures, and regulatory guidance and conducts test work as outlined in the audit work program.
  • Utilizes judgment as to expansion of scope, further test work needed based on trends or exceptions identified.
  • Review the management account in line with applicable IFRS
  • Prepares work paper documentation to support test work performed and conclusions reached.
  • Explains, clarifies or corrects documentation to clear any review notes generated by the department supervisory staff or audit lead personnel’s review of the work papers, conclusions and recommendations.
  • Performs peer review of file documentations, providing coaching to less experienced colleagues.

Audit Reporting and Follow-up:

  • Ensure the integrity of Internal Audit reports and analysis by performing a review of work done by colleagues before submitting to the Head, Internal Audit
  • Prepares written audit reports to summarize the audit scope, control findings, recommendations and management commitments
  • Collate and prepares reports for submission to Board Audit committee (Quarterly) prior to review by the Head, Internal Audit
  • Ensures that all internal and external reports and exceptions are followed up.

Investigation and Policy Confirmation:

  • As may be required or commissioned by management,
  • Investigates fraud including but not limited to financial and underwriting related fraud
  • Other matters on a need be basis.
  • Performs third party confirmation of the authenticity of policies issued by the company and all other official documents.

Educational Qualifications & Functional / Technical Skills:

  • A Degree (Bachelor’s Degree) in Accounting, Numerate or related fields
  • A professional qualification of ICAN, ACCA or CPA CIA, CISA desirable
  • Highly ethical with ability to handle confidential information.
  • Ability to communicate significant information in a clear manner down, across and up the organization.

Relevant Experience (Type of Experience and Minimum Number of Years):

  • Minimum of five (5) years experience in performing financial, compliance or operational audits, or related-type work with at least 3 years spent at a top 4 audit firm in external auditing

Attitude and Behavioral Traits:

  • Good analytical and problem solving skills with excellent attention to details
  • Able to effectively coach, mentor and develop staff in areas of expertise
  • Is a self-starter and able to work independently; ensures work is accurate and completed in a professional manner
  • Ability to positively interface and work well with all levels of staff and management (auditees and own department)
  • Possess a high level of understanding of audit theory and strong industry knowledge Insurance products, services, policies and procedures
  • Possess a working knowledge of relevant computer programs, i.e. Microsoft Access, Word, and Excel.
  • Able to manage multiple tasks and prioritize.
  • Possess communication skills – written and spoken.

Application Deadline: Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

  1. Job Title: Retail Regional Manager

Location: Ilupeju, Lagos
Job type: Full-time
Job Descriptions
Sales Management:

  • Create a favorable working environment for all sales people.
  • Counsel, train and guide direct reports to drive organization plans for achieving sales goal.
  • Train sales team with strategies and regular monthly meetings.
  • Assisting Supervisors/ Unit Head/ Managers in their techniques for better performance.
  • Identify manpower needs and make recommendations.
  • Collaborating with Head of Retail Directorate to establish and execute a sales goal for the region.
  • Administration of all Marketers, Supervisors, Unit heads and Managers well-being and welfare in the region.
  • Manage, develop, Coach, control and motivate the sales force to develop their skill for a high professional standard.

Sales Management:

  • Direct and oversee an organization’s sales policies, objectives and initiatives.
  • Ensure sales targets are delivered through people management, performance review, reward and individual recognition.
  • Maintains and expands customer base by counselling Sales Supervisors/ Unit Heads/ managers; building and maintaining rapport with key customers; identify new customer opportunities.
  • Developing specific plans to ensure growth both long and short-term.
  • Evaluate individuals and retails unit performances.
  • Prepare and send monthly report on regional sales performance to Retail Directorate.

Portfolio Management:

  • Review of regional expenses and recommending improvements.
  • Ensure portfolio product performance mix.
  • Develop strategies to achieve not less than 80% renewal collections.
  • Management and reassignment of orphan policies.


  • Minimum of B.Sc./HND in any discipline.
  • Master degree will be an added advantage
  • Relevant professional membership and certification will be an added advantage
  • 8 years and above sales/retail Manager experience in the insurance industry.
  • Experience in sales of retail insurance product is essential
  • Leadership skills and ability to drive team performance
  • Result-oriented
  • Good communication skills.
  • Drive to succeed

Additional Information:

  • Candidate should be resident of Lagos.

How to Apply
Interested and qualified candidates should:
Click here to apply

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